Shipping Policy

At My Store, we aim to make your shopping experience as smooth and reliable as possible. This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are processed within [1–3 business days] after payment has been confirmed.

Orders are not usually processed or dispatched on weekends or public holidays. During busy periods, promotional events or sales, processing may take longer than usual.

You will receive an order confirmation email after placing your order. Once your order has been dispatched, we will send you a shipping confirmation email with tracking information, where available.

2. Shipping Costs

Shipping costs and available delivery options are displayed at checkout before you complete your purchase.

Shipping charges may vary depending on your delivery address, the items ordered and the shipping method selected.

If free shipping is available, any applicable conditions or minimum spend requirements will be clearly displayed on our website or at checkout.

3. Estimated Delivery Times

Estimated delivery times depend on your location, the shipping method selected and the delivery provider.

• United Kingdom: [Insert estimated delivery time]

• International orders: [Insert estimated delivery time, if applicable]

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service is expressly offered at checkout.

Delivery estimates generally begin after your order has been processed and dispatched, not when the order is placed.

4. Order Tracking

Where tracking is available, you will receive a tracking number or tracking link by email after your order has been dispatched.

Please allow some time for tracking information to become available or update in the delivery provider's system.

If you have not received tracking information within a reasonable period after dispatch, please contact us at eloukstore@outlook.com.

5. Incorrect or Incomplete Addresses

Please ensure that your shipping address and contact details are correct when placing your order.

If you notice an error, contact us as soon as possible at eloukstore@outlook.com. We cannot guarantee that changes can be made once an order has entered processing or been dispatched.

Delays or failed deliveries caused by incorrect or incomplete address details may occur. We will do our best to help resolve any delivery issues.

6. Delayed or Missing Deliveries

Although we work to dispatch orders within the stated processing time, delivery may occasionally be delayed due to circumstances outside our control, including courier delays, severe weather, customs procedures, public holidays or operational disruptions.

If your order has not arrived within the estimated delivery period, please contact us at eloukstore@outlook.com and include your order number.

We will investigate the matter with the relevant delivery provider where appropriate and help you determine the next steps.

Nothing in this policy limits any consumer rights that apply to your purchase under applicable law.

7. Lost or Damaged Parcels

If your parcel appears to be lost, or arrives damaged, please contact us as soon as possible at eloukstore@outlook.com.

Please provide your order number and, if relevant, photographs of any visible damage to the parcel or product.

We will review the information and work with the delivery provider where appropriate to help resolve the issue. Any resolution will be handled in accordance with our applicable policies and consumer law.

8. International Shipping, Customs and Import Charges

If we offer delivery outside the United Kingdom, international orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and may be payable by the recipient.

Customs processing may also affect delivery times. Customers are responsible for checking any import requirements that apply to their location.

9. Split Shipments

In some circumstances, items from the same order may be dispatched separately, depending on stock availability, fulfilment arrangements or the shipping provider.

If this happens, tracking details may be provided separately for each shipment, where available.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at eloukstore@outlook.com.

We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

This section does not affect any cancellation or other rights you may have under applicable consumer law.

11. Shipping and Payment

Payments are processed through the payment methods available at checkout. Payment processing services may include Stripe, depending on the options offered by our store.

Orders are prepared for dispatch after payment has been successfully confirmed. Shipping fees, order totals and delivery options will be shown before you c